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Continued Support During COVID-19
We are all working hard to navigate the evolving COVID-19 situation together. We recognize the challenges our industry is facing, and continuing to safely support our customers and their business during this time is a priority. We are taking all necessary actions to ensure the safety and health of our employees, customers, and communities.
Survey Results Confirm Our Approach
Customer surveys confirm our commitment to customer service makes a difference:
89%
of customers surveyed were satisfied or very satisfied with their experience
The collocation process with American Tower is smooth, seamless, and efficient. As a customer with multiple projects open, I cannot express how much I appreciate the communication and timeliness of activities.
— National mobile network operator customer
American Tower takes a hands-on, team approach to our business needs. At any given time, two to three American Tower team members are ready to jump in and offer assistance and help us plot a solution to tricky builds.
— Broadcast customer
We work with many vertical asset companies, both large and small. By far American Tower has set the standard in customer service, communication, and consistency. As a result of the great experience we are having and your team’s efficiency, we are going to make American Tower our primary vendor for vertical assets.
— Wireless Internet Service Provider (WISP) customer
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Tell Us How We Are Doing
To get continually better over time—that is our goal. We believe in providing frequent opportunities for our customers to submit their feedback, so we can use it to make changes and improve how we work together.