Data Center Support
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Rely on Dedicated Experts
Depend on the experts in our industry-leading Network Operations Center (NOC). We have the team, tools, and technologies needed to monitor sites, complete maintenance tasks, and quickly address issues.
To report a service problem, check the status of a previously reported issue, or request maintenance, log in to the Customer Portal or contact us at support.datacenters@americantower.com or call:
Around-the-Clock Support
For customers of any of our Data Centers, our Data Center Customer Portal provides 24/7/365 access to manage collocations. Within the Customer Portal you can:
- View and manage installed assets
- Submit and track service orders
- Coordinate incoming and outgoing shipments
- Communicate with our operations team
- Request temporary or permanent site access
- Manage permissions for users on your account
- View documents, such as our certification reports and the customer onboarding handbook
To receive your log-in credentials, email support.datacenters@americantower.com.
Schedule a Tour
Discuss your requirements with us today. We offer custom data center and interconnection solutions. Schedule a virtual or in-person tour at any of our data centers by contacting 877-886-4834 or datacenters@americantower.com.
Tell Us How We Are Doing
To get continually better over time—that is our goal. We believe in providing frequent opportunities for our customers to submit their feedback, so we can use it to make changes and improve how we work together.